Frequently Asked Questions

Here is a list of some commonly asked questions. If your question is not answered here, then please Contact Us and we'd be happy to help you.

Contact Us Show all
Who do I contact if I am having problems with your Web site?

  • Please let us know what kind of problems you are having. Please send us an e-mail using our online form. We will attempt to answer your questions and/or forward on anything we can't resolve to the Webmaster.

Where can I find retail store locations selling Reebok products?

  • To find out where Reebok products are sold, please use our Store Locator to discover the location closest to you.

My Account Show all
How do I change my profile or personal information?

  • To change your personal information, including your e-mail address and password, visit My Account, select "Update Details," and enter your username and password.

    If you are not registered with Reebok.com, please click here to create an account.

Once I've registered, can I delete my account?

  • Yes, but you'll no longer be able to access any of the content that requires a user name and password. Alternatively, you can remain registered, and request to stop receiving e-mails from Reebok.com by visiting My Account and selecting "Update Details." This way, you'll still be able to access Reebok content that requires a username and password. If you still want to delete your account, click here and select "Delete Details" and enter your user name and password to confirm your identity.

How do I unsubscribe or remove myself from receiving Reebok communications?

  • You can request to unsubscribe from receiving Reebok communications by clicking here to unsubscribe via our online form.

Orders Show all
How will I know if Reebok.com received my order?

  • Once an order you have placed has been processed, you will receive a confirmation via e-mail. The confirmation will contain your order number, your shipping address, and the tracking number.

How can I check my order status?
What if I forget my Order Number?

  • Your order number is included in your Order Confirmation e-mail, with an automatic link to your Order Status on Reebok.com. It is a good idea to save your Order Confirmation e-mail or write down the number for future reference. If you forget or misplace your order number, please send us an e-mail, using our online form and a Customer Service Representative will contact you, or call 866-870-1743 for immediate assistance.

What does it mean when my order says: In Process, Shipped, Out of Stock, or Cancelled?

  • In Process means we have received your order and are in the process of filling it.

    Shipped means we have filled this portion of your order. It is on the delivery truck and will be delivered soon.

    Out of Stock means this portion of your order was not filled. A Customer Service Representative from Reebok will be contacting you with more details.

    Cancelled means the order was cancelled by either the customer or by Reebok. A Customer Service Representative from Reebok will be contacting you with more details.

How can I check the delivery status on my order?

  • To check the delivery status of your order, please visit the shipping carrier's Website and type in your tracking number. You can also call us at 866-870-1743 if you need further details regarding the delivery status of your order. We cannot determine exact delivery time, but we can tell you if it has been shipped, and whether or not there are any problems with your order that have been reported to us.

    For more specific delivery details, please refer to your order.

How can I cancel my order?

  • If you are registered with Reebok.com, you may cancel your order immediately after you've placed it via the cancellation link provided in the confirmation e-mail. If you decide to cancel your order after the initial period, then you must call Customer Service.

    Most orders are transmitted almost immediately to our warehouses and we may not be able to cancel your order. If your order is past the cancellation point, please follow the instructions in our Returns/Exchanges Policy.

What methods of payment does Reebok.com accept?
  • We currently accept Visa, MasterCard, Discover and American Express for credit card payments. We ensure your credit card information is 100% safe and secure. Please review Reebok's Privacy Policy for more details.
Can I add or delete items from my order if I change my mind?

  • Most orders are transmitted almost immediately to our warehouse, where it is processed very quickly and shipped out.

    If you want to change your order, please see our Returns/Exchanges Policy.

When I place my order with Reebok.com, how will I know whether an item is in stock?

  • If you previously added an item to your cart and the item is out of stock, your cart will notify you. Reebok will recommend alternative products in the event that we are out of stock of that particular item. In the case of an out of stock situation, our Customer Service Representatives are always ready to assist you with selecting an acceptable substitute.

    In the rare instance that an item becomes out of stock after you have placed an order, we will notify you promptly.

What happens if there are issues with my order?

  • If there are any issues with your order, you will be contacted by a Customer Service Representative.

How do I get in touch with Reebok if I have a problem with my order?

  • Please send us an e-mail, or call us at 866-870-1743 if you need assistance with your order.

What if I cannot find the product I want at Reebok.com?

  • Our online store currently features a selection of Reebok footwear, apparel, and accessories. We realize this may not include the product you are looking for, so our goal is to help you get the Reebok products you want, whether it is from Reebok.com or any of our retail partners. Since you are already on the Web, you can start by visiting our Store Locator to find a store near you that carries Reebok products.

What is your delivery policy?

  • Reebok Delivery Policy

    • An estimated delivery date will be provided after your order is placed in a shipping confirmation e-mail.
    • These dates vary due to carrier shipping practices, delivery location, and the items you order.
    • Products may be delivered in separate shipments.
    • We do not deliver to P.O. Boxes.
    • Fulfillment of all YourReebok orders is subject to availability.
Privacy & Security Show all
Is my personal and credit card information safe when I buy from Reebok.com?

  • Yes. Reebok has taken steps to ensure all information received from our online visitors is secure from unauthorized access and use. All transactions are completed on a secure server. In a secure mode, your computer and our server send data back and forth in an encrypted format.

    For further information, please review our privacy policy.

Will Reebok.com share my personal information with anyone?

  • To see our full Privacy Policy please click here

    Reebok's policy is to respect and protect the privacy of our users.

What is Reebok's Privacy Policy?

  • To see our full Privacy Policy please click here

YourReebok Show all
Do I have to register for a closet to purchase?
  • No, you do not have to register for a closet to purchase a shoe. However, if you do not register, once you exit YourReebok, your designs will not be saved.
Why should I register for a closet?
  • By registering for a closet, you can save all of your YourReebok designs. Saving to your closet means you can come back and purchase any of your designs at any time. You can also share your designs with you friends from your closet. Registered users may also have the opportunity to purchase new, special edition designs created by YourReebok.
How can I purchase multiple pairs of my design?
  • You can order multiple shoes in a single size by increasing the quantity of your order in your shopping cart.
Can orders be shipped outside of the US?
  • No, YourReebok only ships to US addresses.
Can I use a gift card to purchase YourReebok shoes?

  • Gift cards are not currently accepted on reebok.com

What are Get Inspired shoes?
  • Get Inspired shoes allow you to start off with a pre-configured design created by other consumers or by YourReebok designers. You can, of course, modify any aspect of a Get inspired shoe. The Get Inspired section allows you to choose a basic color as your design starting point. You can look at nine Get inspired shoes for each YourReebok color, giving you tons of ideas for cool shoes.
How can I share my design?
  • YourReebok allows you to share your designs with your friends via e-mail. Once you've identified a design you'd like to share, simply click on the "Share" button. A screen will appear allowing you to enter the e-mail address(es) of your friends and write a custom message. Press the send button, and YourReebok will deliver your design via e-mail.  
I want a color that isn't available. Can I request another color?
  • YourReebok will be adding additional styles and colors periodically. Please check back frequently to see what we have to offer. At this time, you cannot request colors that are not offered through the YourReebok Website.
Do you offer overnight or expedited delivery for YourReebok products?
  • All YourReebok orders are shipped via Federal Express and will arrive within 10-14 business days from the time of your order. We do not offer expedited shipping
Can I use any design I want on my YourReebok shoe?
  • YourReebok reserves the right to refuse orders based on use of inappropriate language or trademark infringements.
Returns & Exchanges Show all
What is your return policy?

  • You may return your purchase within 30 days from receipt for a full refund (excluding shipping and handling charges). If the return falls outside of this period, or the item is worn, damaged, or not in its original packaging, Reebok cannot guarantee that the product refund request will be honored.

    Apparel returns can only be accepted if the original label/hang tag has not been removed.

To return a product, please follow the instructions below:
    • Please complete the return reasons section on the return form, and include it in your parcel
    • Please make sure you pack the item in its original packaging including the original and attached hangtags / labels in the case of apparel items
    • Use the return label for addressing the parcel
YourReebok  Return Policy
  • YourReebok products are custom made for you. That means we cannot accept returns, except for manufacturing defects. If you have a question regarding defective merchandise returns, please contact us at 00 800 – 888 99 000 or please send us an e-mail using our online form.